Frequently asked questions
Clear answers for a difficult season.
You should not have to sort through vague language to understand what is free, what is paid, and what kind of help Compassion Navigator can—and cannot—provide.
Choose a question
Begin with what you need to know today.
01What is Compassion Navigator?+
A grief-informed resource created by Nicole Wagstrom, MS, LPCC. It offers practical guidance for grief, child loss, illness, caregiving, emotional overwhelm, life transitions, and the people trying to support someone well.
02Is the website therapy?+
No. The public website provides education, practical tools, and compassionate guidance. It does not diagnose, provide emergency care, or create a counseling relationship.
03Who created Compassion Navigator?+
Nicole Wagstrom, MS, LPCC, an Ohio Licensed Professional Clinical Counselor with more than twenty years of counseling and program-leadership experience, including work with military-connected school youth. Nicole is also the mother of Xavier, who died at age 12.
04Is everything free?+
No—and the site is transparent about that. Educational articles, support-topic pages, What to Say guidance, coping tools, care ideas, and The First Five are free. The $39 Grief GPS and personalized counseling, coaching, or support-navigation services are paid.
05What is a Grief GPS?+
A personalized digital guide for one real situation. It includes caring words, meaningful actions, gift or care ideas when useful, what to avoid, and a follow-up plan. It costs $39 and is delivered by email in 24–48 hours.
06What is the difference between counseling and coaching/support navigation?+
Counseling is clinical mental-health care and requires appropriate licensure, location, consent, privacy protections, and clinical fit. Coaching or support navigation is non-clinical practical guidance and does not diagnose or replace therapy.
07Can Nicole provide counseling anywhere?+
No. Counseling availability depends on where the client is located, Nicole's professional licensure, clinical fit, privacy requirements, and informed consent. Contact Nicole to ask; do not assume eligibility from the website.
08Where should I begin?+
Start with the situation closest to what you are carrying. You can browse support topics, open The First Five, find words for a difficult conversation, or look specifically at child-loss support.
09How long does grief last?+
There is no universal timeline. Grief often changes shape and arrives in waves. Support may be useful at any point—including months or years after a death.
10When should I seek professional help?+
Consider professional support when grief or stress is disrupting daily functioning, sleep, work, relationships, or self-care; when you are relying on substances to cope; when symptoms feel unmanageable; or simply when you want informed support.
11Do I need an account?+
No account is required to browse the public educational resources.
12What should I do in a crisis?+
Compassion Navigator is not a crisis service. If there is immediate danger, call 911 or go to the nearest emergency room. In the United States, call or text 988 for 24/7 crisis support.
Still unsure?
Start with one sentence.
Tell Nicole what happened or what you are trying to do. She will point you toward a fitting free resource or paid option without pressure.
